Refund policy
Return & Refund Policy – The Relaxation Haus
Effective Date: March 10, 2026
This Return & Refund Policy applies to skincare products purchased from The Relaxation Haus website. By completing a purchase, you acknowledge that you have read and agree to the terms of this policy.
1. All Sales Are Final
Due to hygiene, safety, and product integrity standards, all skincare product sales are final.
We do not offer refunds, returns, or exchanges once an order has been processed or delivered.
By completing a purchase, customers acknowledge and agree to this All Sales Final policy.
2. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery.
When submitting a claim, please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping packaging
After review, a replacement may be offered at our discretion.
3. Shipping Costs for Replacement Claims
Customers may be responsible for shipping costs associated with damaged item claims or replacement shipments unless otherwise determined by The Relaxation Haus.
4. Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, The Relaxation Haus may require the customer to pay additional shipping fees for reshipment.
The Relaxation Haus is not responsible for packages delivered to an address that was incorrectly entered during checkout.
5. Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the shipping carrier, The Relaxation Haus is not responsible for lost or stolen packages.
If a package is marked delivered but cannot be located, customers should contact the shipping carrier directly to file a claim or investigation.
6. International Orders
Customers ordering outside the United States are responsible for ensuring compliance with their local laws regarding cosmetic or skincare products.
The Relaxation Haus is not responsible for:
- Customs delays
- Import restrictions
- Duties or taxes applied by international authorities
7. Payment Disputes & Chargebacks
By completing a purchase through our website, customers agree to contact The Relaxation Haus directly to resolve any order concerns before initiating a payment dispute or chargeback with their bank or payment provider.
Initiating a chargeback after receiving a product or after agreeing to the terms of sale may be considered a violation of this policy.
The Relaxation Haus reserves the right to provide the following documentation to the payment processor to dispute fraudulent or invalid chargeback claims:
This Return & Refund Policy
- Order confirmations
- Shipping and delivery verification
- Customer communication records
8. Customer Satisfaction & Product Integrity Policy
At The Relaxation Haus, we take pride in providing high-quality botanical skincare products designed for relaxation and self-care.
While all product sales are final due to hygiene standards, customer satisfaction remains important to us.
If you experience a concern regarding product quality or performance, we encourage you to contact us directly.
In certain circumstances, and at our sole discretion, we may offer:
- Product guidance
- Replacement options
- Alternative solutions
These considerations are handled case-by-case and do not constitute a guarantee of refund or replacement.
9. Individual Results Disclaimer
Skincare results may vary from person to person based on individual factors including:
- Skin type
- Sensitivities
- Lifestyle factors
- Product usage
The Relaxation Haus does not guarantee specific skincare results or outcomes from the use of our products.
Because individual reactions and results can vary, dissatisfaction related to personal skincare results, skin reactions, or perceived effectiveness does not qualify for a refund or exchange.
10. Allergy & Skin Sensitivity Disclaimer
Customers are responsible for reviewing ingredient lists and ensuring they are not allergic or sensitive to any ingredients.
The Relaxation Haus is not responsible for allergic reactions, skin sensitivities, or adverse reactions resulting from product use.
Customers are encouraged to perform a patch test prior to full application.
11. Pre-Purchase Product Acknowledgement
By purchasing skincare products from The Relaxation Haus, customers acknowledge that they have reviewed the product description, ingredient list, and usage instructions prior to completing their order.
Customers understand that skincare products are intended for personal care and wellness purposes and that results may vary based on individual skin characteristics.
12. Order Refusal & Fraud Prevention
The Relaxation Haus reserves the right to refuse, cancel, or limit any order that appears to be fraudulent, abusive, or in violation of our policies.
Orders suspected of fraud, unauthorized activity, or policy abuse may be canceled at our discretion.
Contact Information
For questions regarding orders, replacements, or product concerns, please contact:
The Relaxation Haus
Email: TheRelaxationHaus@gmail.com
Website: www.TheRelaxationHaus.com