Terms of service

Privacy Policy & Terms & Conditions – The Relaxation Haus

Effective Date: March 10, 2026

Company Name: The Relaxation Haus
Business Type: Plant-Based Botanical Skincare Products (Independent Operator)
Industry: Skincare / Beauty / Lifestyle
Jurisdiction: California, USA

Agreement of Use

By visiting our website or purchasing products through our online store or payment providers (such as Shopify or Stripe), you agree to be bound by the following Privacy Policy and Terms & Conditions.

If you do not agree with these terms, please discontinue use immediately. Continued use of our website or purchase of products constitutes full acceptance of these policies.

SECTION 1: PRIVACY POLICY

1. Information We Collect

We collect only the information necessary to process orders and operate our website. This may include:

  • Name
  • Email address
  • Shipping address
  • Phone number
  • Order details

Payment information is processed securely by third-party payment processors such as Shopify Payments, Stripe, PayPal, or other authorized providers.

The Relaxation Haus does not store or have direct access to full credit card or banking information.

2. How We Use Your Information

Your information may be used to:

  • Process and ship orders
  • Communicate regarding purchases or customer support
  • Provide order updates and confirmations
  • Improve website functionality and customer experience
  • Comply with legal obligations

We do not sell, rent, or trade customer personal information.

3. Data Security

We implement commercially reasonable security measures to protect customer data.

However, no method of online transmission or storage is completely secure. By using our website, you acknowledge and accept this risk.

 

4. Third-Party Services

Our website may use third-party platforms for:

  • Payment processing
  • Website hosting
  • Analytics
  • Email communication

These third parties maintain their own privacy policies governing how they use personal data.

Examples may include:

  • Shopify
  • Stripe
  • PayPal
  • Email marketing providers

5. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

• Improve website performance
• Analyze traffic
• Remember user preferences

Users may disable cookies through their browser settings if desired.

SECTION 2: SKINCARE PRODUCT TERMS & CONDITIONS

1. Eligibility

Customers must be 18 years of age or older to purchase products from The Relaxation Haus.

By placing an order, you confirm that you meet this requirement.

 

2. Orders & Payment

We reserve the right to refuse or cancel any order for reasons including but not limited to:

  • Product availability
  • Suspected fraud
  • Pricing errors

Payments are processed securely through Shopify Payments or authorized payment processors.

By placing an order, you consent to receive electronic communications regarding your purchase.

2(A). Purchases from External Platforms

The Relaxation Haus may sell products on external platforms such as:

  • Instagram Shop
  • TikTok Shop
  • Amazon
  • Other online marketplaces

Purchases made through these platforms are subject to both:

• The Relaxation Haus policies
• The policies of the external platform

Shipping, returns, refunds, and dispute handling may vary depending on the platform used.

For questions regarding orders placed through external platforms, please contact:

TheRelaxationHaus@gmail.com

3. Shipping

We currently ship within the United States and Canada, with plans for future international shipping.

Customers are responsible for:

  • Shipping costs
  • Customs duties
  • Import taxes (if applicable)

Delivery times are estimates and are not guaranteed.

Risk of loss transfers to the customer once the package is shipped.

4. Returns & Refunds

All skincare product sales are final.

We do not offer refunds or exchanges unless a product arrives damaged.

If a product arrives damaged:

  • Contact us within 7 days of delivery
  • Provide clear photos of the damaged item and packaging

If approved, a replacement product may be issued at our discretion.

Shipping costs for returns are not covered unless required by law.

5. Chargeback & Payment Dispute Policy

Customers agree to contact The Relaxation Haus directly to resolve any order concerns before initiating a chargeback with their bank or payment provider.

Filing a false or fraudulent chargeback after receiving a product may result in:

  • Dispute documentation submitted to the payment processor
  • Permanent restriction from future purchases
  • Recovery of associated dispute fees where permitted by law

6. Health & Safety Disclaimers

Our skincare products are cosmetic products intended for external use only.

They are not intended to diagnose, treat, cure, or prevent any disease.

The Relaxation Haus does not provide medical advice.

Customers should consult a healthcare professional before use if they are:

  • Pregnant
  • Nursing
  • Under medical supervision
  • Experiencing skin conditions or sensitivities

Patch Test Recommendation

Customers are strongly advised to perform a patch test before full application of any skincare product.

Apply a small amount of product to a small area of skin and wait 24 hours to check for irritation or allergic reaction.

If redness, itching, or irritation occurs, discontinue use immediately.

By purchasing and using our products, customers acknowledge responsibility for determining product compatibility with their skin.

Results Disclaimer

Individual skincare results may vary.

The Relaxation Haus does not guarantee specific cosmetic results from the use of our products.

Statements regarding product benefits are based on ingredient research and traditional cosmetic use but should not be interpreted as guaranteed outcomes.

Product Misuse Disclaimer

Products must be used only as directed and for their intended cosmetic purpose.

The Relaxation Haus is not responsible for damages, injuries, or adverse effects resulting from:

  • misuse of the product
  • failure to follow instructions
  • use in combination with incompatible products
  • application to broken or irritated skin

7. Ingredient Transparency & Allergens

All ingredients are listed on product packaging and product pages.

By purchasing, customers acknowledge that they have reviewed the ingredient list and accept responsibility for potential allergic reactions or sensitivities.

8. Limitation of Liability

The Relaxation Haus is not responsible for adverse reactions, injuries, or damages resulting from product use.

Customers agree to use products as directed.

Maximum liability is limited to the purchase price of the product.

9. Regulatory Compliance Clause

Our skincare products comply with applicable cosmetic regulations including:

  • U.S. FDA cosmetic regulations
  • Canadian cosmetic regulations (where applicable)

The Relaxation Haus does not make medical or drug claims regarding product benefits.

SECTION 3: INTELLECTUAL PROPERTY

All content on this website including:

  • branding
  • product names
  • formulas
  • logos
  • images
  • website design

are the intellectual property of The Relaxation Haus.

Unauthorized copying, reproduction, resale, or distribution is strictly prohibited.

SECTION 4: GENERAL LEGAL TERMS

Force Majeure

The Relaxation Haus is not liable for delays or interruptions caused by events beyond our control including:

• natural disasters
• supply chain disruptions
• government restrictions
• shipping carrier delays
• illness or emergencies

Severability

If any portion of these Terms is found to be unenforceable, the remaining sections remain valid and enforceable.

Governing Law

These Terms are governed by the laws of the State of California.

Any disputes will be resolved in California courts.

Policy Updates

The Relaxation Haus reserves the right to update these policies at any time.

Updated terms take effect immediately upon posting on our website.

Contact Information

The Relaxation Haus
Plant-Based Botanical Skincare

Email: TheRelaxationHaus@gmail.com
Website: www.TheRelaxationHaus.com
Location: California, USA